How small businesses in Gurugram are struggling

With the pandemic and the lockdown last year, several businesses suffered huge losses. But as things looked up towards the end of 2020 and many traders and entrepreneurs found their businesses crawling back to normalcy. Another lockdown this year, however, has changed the picture. Smaller businesses have either lost the race or are struggling to stay afloat. People have devised various methods in an attempt to cut down losses. While some have changed their businesses, others have adopted more customer-friendly models to retain old clients and get new ones. TOI spoke to a few owners of small businesses to see how they are coping.

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