After IndiGo crisis, civil aviation ministry sets up 24x7 control room for passenger complaints at Safdarjung Airport

A new Passenger Assistance Control Room is now operating 24/7 at Safdarjung Airport, aiming to swiftly resolve airline passenger grievances. This initiative, born from recent disruptions, brings together airline representatives and government officials to expedite responses to flight cancellations, delays, and baggage issues. The facility has already successfully addressed thousands of complaints received through various channels, ensuring a passenger-first approach.

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